Service 03 · Custom AI Employees
Your newest team member never misses a call.
We build AI employees tailored to your business: voice receptionists that answer and book calls, chat agents that handle sales and support enquiries, and internal assistants that know your documents and processes.
What it is
Custom AI Employees, explained.
An AI employee is an AI agent with a clear job description. It is trained on your services, prices, policies and tone of voice, connected to your calendar and systems, and given firm rules about what it can and cannot do.
It handles the routine conversations — answering questions, taking details, booking appointments — and hands anything complex or sensitive to a real person, with a full summary.
What's included
Everything needed to go from idea to live.
Role design
We define the job, the boundaries and when the AI should hand over to a human.
Knowledge set-up
Your services, FAQs, prices and policies turned into a reliable knowledge base.
Voice & chat channels
Phone, website chat, WhatsApp or email — whichever your customers use.
System connections
Calendar booking, CRM updates, SMS confirmations and call summaries.
Testing & tuning
Tested against realistic conversations before going live, then refined.
Reporting
Summaries of conversations handled, bookings made and questions asked.
Example use cases
What this looks like in practice.
Typical examples — every project is tailored to your business.
AI receptionist
Answers calls 24/7, captures caller details, answers common questions and books appointments into your calendar.
Missed-call recovery
Calls you cannot pick up are answered or followed up by text so the customer does not ring a competitor.
Sales assistant
Qualifies website enquiries, answers product questions and books sales calls for your team.
Support agent
Resolves common customer questions by chat or email and escalates the rest with context.
Internal knowledge assistant
Lets your team ask questions about policies, procedures and documents in plain English.
Bilingual agents
AI employees that speak English and German for businesses serving both markets.
Process
How we deliver it.
- Step 1
Discover
We agree the role, channels and success measures in a free call.
- Step 2
Train
We build the knowledge base, rules and integrations.
- Step 3
Pilot
A controlled trial with real conversations and your feedback.
- Step 4
Run
Go live with monitoring, reporting and ongoing improvements.
AI & Automation
Websites & Applications
Let's shape what's next together
Let's find your quickest win with AI.
Book a free 30-minute discovery call. We'll look at how your business runs today and suggest the one or two changes that would save you the most time.